Inova Energy Group offers turnkey solutions to utilities and governments in support of energy program design, administration, and implementation. Our multidisciplinary team has been involved in the successful delivery of numerous residential, commercial, industrial, and agricultural energy efficiency and renewable energy programs. In addition, over the last 10 years our leadership team has managed over $500 million in energy program budgets and established some of the country’s largest quick launch programs.
- Community Engagement Programs
- Programs for Hard-to-Reach Customers
- Program Optimization
Inova designs and implements community engagement programs that deliver energy and water savings, result in increased customer participation within a targeted region, and foster enhanced customer satisfaction. By facilitating partnerships between a utility and local governments, deploying local outreach campaigns, providing training and technical assistance, and using mobile and web tools that engage residents, we deliver measurable energy savings while improving a utility’s visibility in the communities they serve.
Our mobile and webs tools engage your customers by translating utility data into an interesting, personalized experience.
- Utility Data Tracking: automated utility data connections allow users to see actual energy usage, savings, and program participation.
- Ready for Customization: tailor the user experience to your customers and the individual community through featured activities and customized content.
- Personalized Messaging: provide personalized energy and water-saving recommendations as well as energy program information and promotions.
- Advanced Analytics: verify the energy use and savings of individual users and document the overall progress of the community.
Whether efforts leverage existing utility programs or require the development of new approaches, our team can design a program that recognizes the uniqueness of each community and that meets established cost-effectiveness criteria.
Inova’s program designs focus on customer groups that are traditionally considered hard-to-reach and that have low levels of participation in utility programs, including sectors such as small business, multifamily, nonprofits, and minorities or specific cultural groups. Our approach to program delivery is grounded on building relationships at the community level and finding the right partners that can engage participants.
Inova’s multi-functional team of engineers, business analysts, policy experts, marketing specialists, and designers is prepared to offer exceptional delivery of energy programs that meet energy goals in a cost-effective manner. Our team’s capabilities around quick-launch program deployment result in cost reductions and increased customer satisfaction from the get-go.
Our program delivery and implementation services include:
- Program management
- Contract management
- Marketing and outreach
- Customer service center operation
- Trade ally management
- Rebate processing
- Data management
- Utility coordination
- Portfolio optimization and balancing
At Inova we care deeply about customer satisfaction and believe that programs should be designed with a customer-centric approach to deliver high results. This is the promise that we make to our clients and the focus of our efforts throughout our program delivery process.
Inova Energy Group is committed to operational excellence and exceeding client expectations through a proven approach to program implementation. Our performance-focused approach represents an ongoing, systematic methodology to improving results through evidence-based decision-making, continuous organizational learning, and a focus on accountability for performance.
Inova’s performance management capabilities stem from our data-driven project management culture and experience managing multiple energy programs and portfolios – many times through periods of significant transition. We approach performance management by streamlining administrative procedures and aggregating program processes so that efficiencies are realized and program goals achieved. This includes detailed planning processes, well defined and transparent program policies and procedures, effective QA/QC in all of our operations, and reporting and forecasting tools that guide decision-making.
Through program portfolio balancing, program optimization, and participation forecasting many established programs could realize greater levels of cost-effective energy savings. Inova’s approach, developed in close consultation with our clients, allows portfolios to meet designed potential.
We conduct seminars and workshops for executives and staff to explain energy policy, energy efficiency, and demand-side management in a straightforward manner. Our training sessions can be adapted to your organizational needs and range from specific topics to broader issues. Training programs can include:
- Energy policy
- Marketing and outreach for specific customer segments
- Cost-effectiveness testing and analysis
- Trade ally engagement